Privacy Policy

1. Introduction

At LukavAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or interact with our AI systems. By using our services, you consent to the data practices described in this policy.

2. Information Collection

2.1 Personal Information

We collect the following types of personal information:

• Name and contact information (email, phone number)
• Business information (company name, role, industry)
• Social media handles and preferences
• Payment information and transaction history
• Communication preferences and history
• User feedback and support requests
• Website usage data and analytics

2.2 Technical Data

Our systems automatically collect:

• IP addresses and device identifiers
• Browser type and version information
• Operating system details
• Geographic location data
• Usage patterns and interactions
• Performance metrics and error logs
• AI interaction data and patterns

3. Use of Information

3.1 Primary Uses

We use your information to:

• Provide and maintain our services
• Process transactions and payments
• Customize AI responses and behavior
• Improve service performance and features
• Send service-related communications
• Provide technical support and assistance
• Analyze usage patterns and trends

3.2 Secondary Uses

• Marketing communications (with consent)
• Product development and research
• Service optimization and enhancement
• Customer experience improvement
• Fraud prevention and security

4. Data Protection

4.1 Security Measures

We implement the following security measures:

• End-to-end encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and testing
• Multi-factor authentication
• Access controls and monitoring
• Automated threat detection
• Regular security training for staff

4.2 Data Handling

• Regular data backups and recovery testing
• Secure data disposal procedures
• Third-party security assessments
• Incident response planning
• Compliance monitoring and reporting

5. Data Sharing

We may share your information with:

• Service providers and partners
• Payment processors and financial institutions
• Legal authorities when required by law
• Professional advisors and consultants
• Business partners (with consent)

We do not sell your personal information to third parties.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Restrict data processing
• Data portability
• Withdraw consent
• Object to processing
• File a complaint

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic
• Improve user experience
• Maintain security features
• Enable website functionality
• Track marketing effectiveness

8. International Transfers

For international data transfers, we ensure:

• Appropriate safeguards are in place
• Compliance with data protection laws
• Standard contractual clauses
• Regular transfer impact assessments
• Transparency about data locations

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or maintain personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.